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<h2 style="margin: 0px; font-size: 1.5em; color: rgb(38, 38, 38);"><strong>About the Role</strong></h2><p style="margin: 0px; font-size: 13px; color: rgb(89, 89, 89);">Modalways is hiring an <strong>Entry-Level Customer Service Representative</strong> to assist clients with general inquiries and service-related questions in our Austin office. This position focuses on providing professional support and maintaining accurate documentation.</p><p style="margin: 0px; font-size: 13px; color: rgb(89, 89, 89);"><br></p><h2 style="margin: 0px; font-size: 1.5em; color: rgb(38, 38, 38);"><strong>Responsibilities</strong></h2><ul><li>Respond to inbound client inquiries via phone and email.</li><li>Provide clear information about services and support processes.</li><li>Document client interactions and updates.</li><li>Coordinate with internal teams for issue resolution.</li><li>Maintain accurate service records.</li><li>Support onboarding of new clients when needed.</li></ul><h2 style="margin: 0px; font-size: 1.5em; color: rgb(38, 38, 38);"><strong>Qualifications</strong></h2><ul><li>High school diploma required.</li><li>Strong communication and problem-solving skills.</li><li>Ability to multitask in an office environment.</li><li>Basic computer proficiency.</li></ul><p style="margin: 0px; font-size: 13px; color: rgb(89, 89, 89);"><strong>Benefits:</strong></p><ul><li>Health insurance</li><li>Paid time off</li><li>Professional development opportunities</li><li>Career growth within a technology-focused company</li></ul><p style="margin: 0px; font-size: 13px; color: rgb(89, 89, 89);"><strong>Employment Type:</strong> Full-Time, W-2 employee.</p>

Entry-Level Customer Service Representative

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