About the Role

Modalways is hiring an Entry-Level Customer Service Representative to assist clients with general inquiries and service-related questions in our Austin office. This position focuses on providing professional support and maintaining accurate documentation.

Responsibilities

• Respond to inbound client inquiries via phone and email.
• Provide clear information about services and support processes.
• Document client interactions and updates.
• Coordinate with internal teams for issue resolution.
• Maintain accurate service records.
• Support onboarding of new clients when needed.

Qualifications

• High school diploma required.
• Strong communication and problem-solving skills.
• Ability to multitask in an office environment.
• Basic computer proficiency.

Benefits:

• Health insurance
• Paid time off
• Professional development opportunities
• Career growth within a technology-focused company

Employment Type: Full-Time, W-2 employee.